Forsyth, Illinois — A regular Texas Roadhouse customer has gone viral after claiming he received a cheaper cut of steak instead of the filet mignon he ordered on three separate visits to the restaurant.

Kenneth Card shared his experience in a TikTok video in early October, warning other diners to make sure they receive the steak they paid for. His post has attracted more than 30,000 views, drawing attention to his allegations and prompting a response from the restaurant chain.

Card said the incidents happened at a Texas Roadhouse location in Forsyth, Illinois, where he had been dining approximately once a week for more than a year.

Customer Says He Received the Wrong Steak Three Times

Card told that his experience working in hotel and restaurant kitchens, including preparing and cutting steaks, made him confident he could distinguish between different cuts of beef.

“I know what types of meat I get whenever I receive it,” Card said.

According to Card, the first incident occurred when he believed the steak served to him was not the filet mignon he had ordered. He raised the concern with restaurant staff, who provided him with a filet instead.

During his next visit, Card said he ate the steak without questioning whether it was the correct cut.

When he ordered filet mignon again on a third visit, however, he said he became concerned that the same issue had happened again. This time, he decided to speak directly with a manager.

“I was like, ‘Look, this is the third time that y’all tried to sell me a sirloin or whatever else kind of steak it is besides a filet,'” he recalled.

Card said restaurant employees took the steak away to obtain a second opinion. According to his account, staff acknowledged that the steak was not the cut he had ordered.

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He said he waited for a replacement, requested that it be packaged to go and recorded his video after returning home.

The Price Difference Between Sirloin and Filet Mignon

One reason the alleged mix-up attracted attention was the difference in price between the two cuts.

According to the restaurant’s website for its Forsyth location, an 8-ounce sirloin costs about $20, while a filet mignon costs approximately $30.

That represents a price difference of around $10 before taxes or any other charges.

The two cuts also have different characteristics. Filet mignon comes from the tenderloin and is known for its tenderness, while sirloin generally has a firmer texture and a more pronounced beef flavor.

“[A filet] melts in your mouth. It’s very tender,” Card said, describing the difference. He characterized sirloin as “a little grittier, a little chewier.”

Card said his familiarity with steak preparation helped him recognize what he believed was a mismatch between his order and the food he received.

“I just wanted to get the word out that, ‘Hey, you’re getting ripped off if you’re ordering this, and they’re selling you this,'” Card said.

However, the price difference and Card’s account do not establish that the restaurant deliberately substituted a cheaper steak. The chain acknowledged a mix-up but disputed his claim that it could verify three separate incidents.

What Did Texas Roadhouse Say?

Texas Roadhouse confirmed that it was aware of Card’s video and had looked into the allegations.

A company spokesperson told that the chain had “not been able to track that this occurred on three occasions,” while confirming that the issue was corrected at the restaurant once.

Management “quickly made it right,” the spokesperson said.

The company also explained that team members double-check food for quality and accuracy as orders move out of the kitchen.

Customers who believe they have received the wrong steak or have been charged incorrectly should notify their server while they are still at the restaurant, according to the spokesperson. That allows the restaurant team to investigate and address the concern directly.

The company’s response confirms that a mix-up was corrected onsite, but it does not independently verify Card’s allegation that the problem occurred three times.

Viral Video Sparks Debate Among Customers

Card’s story prompted a range of reactions from people discussing the difference between steak cuts and whether most diners would notice an incorrect order.

Some commenters suggested that the issue might have been specific to the Forsyth location rather than a problem across the restaurant chain.

Others said they might not recognize the difference between sirloin and filet mignon if they were served the wrong cut.

“For those of us who don’t know the difference, they would get by with that,” one commenter said. “Fortunately, you happen to know the difference.”

The discussion highlights how difficult it can be for some diners to identify a particular cut of meat based on appearance alone, especially after it has been cooked.

Card’s familiarity with restaurant kitchens was central to his account, although the circumstances surrounding the alleged repeated mix-ups remain disputed.

Customer Says He May Not Return to the Restaurant

Despite the restaurant’s response, Card said the experience had affected his willingness to visit the Forsyth location again.

“I think I’m done going in there,” he said. “I’ll try somewhere else.”

For now, the dispute centers on Card’s account of three alleged incidents and the company’s confirmation that one mix-up was corrected onsite.

The episode has also prompted a practical reminder for diners: checking an order when it arrives and raising concerns with restaurant staff can help resolve mistakes before leaving.

Have you ever received the wrong food order at a restaurant? Do you think customers should check their meals before eating, or should restaurants take full responsibility for getting every order right? Share your thoughts in the comments below.